Responsible gambling

We want you to enjoy gaming in a way that stays fun and under your control. If you ever feel that playing is becoming stressful, costly or taking priority over things you care about, there are practical steps you can take right now. This page explains the tools available on your account, how to recognise risky behaviour, simple day‑to‑day ways to reduce harm, and where to find additional support if you need it.

Tools (Deposit limits, time-outs and self-exclusion)

Your account includes a range of controls designed to help you limit spending and take breaks when needed. These are straightforward to set and change from your profile or by contacting support.

• Deposit limits: Set daily, weekly or monthly caps to keep spending within a chosen budget.
• Wager and loss limits: Restrict how much you can stake or lose over a set period.
• Session/time limits: Limit how long you can play in a single session to encourage regular breaks.
• Cooling-off (temporary breaks): Short pauses such as 24 hours, 7 days or 30 days are available to help reset your routine.
• Self-exclusion: If you need a longer break, self-exclusion options are available; common periods start from several months and can be arranged through support.

To use these tools: check your account settings for limit options, or contact customer support for assistance. If verification is required to apply changes, the team will guide you through the process quickly and respectfully.

Warning signs of risky gambling

It can be hard to notice behaviour changes while you are playing. These are common signs that gambling may be becoming a problem:

• Chasing losses or increasing stakes to try to recover money
• Borrowing, selling items or using credit to gamble
• Spending more time or money than intended
• Neglecting work, studies, family or social commitments
• Mood changes such as irritability, anxiety or secrecy about gambling
• Repeated unsuccessful attempts to cut down or stop

If a few of these sound familiar, consider using a limit, taking a short break, or reaching out for support — small steps often make a big difference.

Practical tips for safer play

Simple, practical habits can help you keep gaming enjoyable and sustainable.

• Decide on a gambling budget and stick to it — treat it like an entertainment expense.
• Use deposit, wager and loss limits before you start playing.
• Avoid gambling while tired, stressed or under the influence of alcohol or drugs.
• Set a time limit for each session and take regular breaks.
• Never chase losses. If you find yourself doing this, pause and review your limits.
• Keep gambling money separate from household bills and savings.
• Check account transaction history regularly so you’re aware of how much you’re spending.
• Consider blocking tools or software that restrict access to gambling sites if you feel you need stronger controls.

How to get help

Asking for help is a positive step. Support is available at any time and can be tailored to your needs.

• Contact account support: Our team can help set or tighten limits, start a cooling-off period, or arrange self-exclusion. They will treat your request with confidentiality and respect.
• Talk to someone you trust: Friends or family can offer practical and emotional support while you make changes.
• Seek professional help: Counsellors and support services specialise in gambling-related issues and can provide strategies and therapy options.
• For immediate risk or safety concerns: Contact local emergency services or a crisis line in your area right away.

External support organisations

There are national and regional organisations that provide confidential advice, counselling and support. If you want additional help beyond account tools, consider contacting one of these services:

• Gambling Help Online
• Lifeline Australia
• GamCare
• GambleAware New Zealand

These organisations typically offer helplines, live chat, phone counselling and self-help materials. If you are unsure which service is best for you, a quick call to a local helpline can point you to the right support.

Remember: taking control of gambling behaviour is a sign of strength. Whether it’s a small change in your limits or speaking to a counsellor, every step helps you protect your wellbeing. If you’d like help setting a limit or arranging a break, contact our support team and we’ll help you get started.