Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have about your data. Please read it carefully. By using our services, you agree to the collection and use practices described here.

Information we collect

We collect information that helps us create and manage your account, provide services, comply with legal obligations, and improve our site. This includes:

Account and identity information: your name, username, email address, date of birth, postal address, and nationality.
Verification information: identity and address documents or other information you provide to verify your identity when required.
Contact and communications: messages you send to us, responses to surveys, and your marketing preferences.
Technical and device data: IP address, device identifiers, browser and operating system information, and connection data.
Usage and activity data: pages and features you access on the site, time and duration of sessions, preferences, and other activity logs.
Security and compliance data: information used for fraud prevention, account security, and to meet legal or regulatory requirements.

How we use your information

We use personal information for clear, limited purposes:

To create and manage your account and provide our services.
To verify your identity and ensure account security.
To respond to your inquiries and provide customer support.
To operate, maintain, and improve our site and services, including troubleshooting and analytics.
To detect, prevent, and investigate fraud, abuse, and other security incidents.
To comply with legal and regulatory obligations.
To communicate about updates, offers, and service information where you have given consent or where we have a legitimate interest.

Legal bases for processing (GDPR)

Where applicable under data protection laws such as the GDPR, we rely on one or more of the following legal bases:

Contractual necessity: processing necessary to perform our contract with you, including account management and service delivery.
Legal obligation: processing necessary to comply with laws and regulatory requirements.
Legitimate interests: processing for our legitimate business interests, such as fraud prevention, security, and improving services, balanced against your rights and freedoms.
Consent: where you have given clear permission for us to process your personal data for specific purposes, such as marketing communications. You can withdraw consent at any time.

Sharing and disclosure

We do not sell your personal information. We may share information in limited circumstances:

With service providers who perform services on our behalf, such as hosting, security, analytics, and customer support. These providers are contractually required to protect your information.
With regulators, law enforcement, or other authorities when required by law or to respond to lawful requests.
To protect our rights, safety, property, or to investigate fraud or other wrongdoing.
In connection with a corporate transaction such as a merger, acquisition, or sale of assets, subject to safeguards and notice where required.

Cookies and similar technologies

We and our partners use cookies and similar technologies to provide and improve the site, personalise your experience, and analyse usage. These technologies may be categorised as:

Strictly necessary: required for site operation and basic security.
Performance and analytics: help us understand how the site is used and improve performance.
Functional: remember preferences and settings.
Advertising and targeting: used for relevant communications where applicable.

You can manage cookies through your browser settings and site preference controls where provided. Blocking certain cookies may affect the site’s functionality.

Automated decisions and profiling

We may use automated tools to help with account verification, fraud prevention, and security. Where such processing produces decisions that significantly affect you, you may have the right to request human review and to challenge the decision. If profiling is used for marketing or personalisation, you can opt out where required by law.

Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Measures include access controls, encryption where appropriate, regular security assessments, and staff training. While we take reasonable steps to protect information, no system is completely secure, and we cannot guarantee absolute protection.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of data and processing purpose. When data is no longer needed, we securely delete or anonymise it.

Your privacy rights

Subject to applicable law, you have rights regarding your personal data. These may include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data in certain circumstances.
The right to restrict or object to our processing of your data.
The right to data portability where processing is based on consent or contract.
The right to withdraw consent at any time where we rely on consent to process data.

We may need to verify your identity before fulfilling requests. We will respond within the timeframes required by applicable law.

International transfers

Your information may be processed in countries outside your jurisdiction. When we transfer data across borders, we take steps to protect it, such as using appropriate contractual safeguards or relying on recognised transfer mechanisms required by law.

Children’s privacy

We do not knowingly collect personal data from children under the applicable minimum age. If we learn that we have collected information from someone below the required age, we will take steps to delete that information. If you believe we may have information from a child, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a revised version on the site with the effective date. Your continued use of the site after changes are posted means you accept the updated policy.